Frequently Asked Questions

Everything you need to know about your ELI experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I initiate a return or exchange?

You can return or exchange any unworn item with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

ELI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your package's journey in real-time.